Last updated 6 November 2026

Delivery

I post to addresses in the UK only. Delivery is included in the price of every print, so there’s nothing extra to pay at checkout.

Prints from the collection are usually posted within the time shown in your basket. Orders are normally sent by Royal Mail, and if your parcel has a tracking number you’ll find it on the Track my order page.

Personalised and made-for-you pieces are drawn after you order, so they take longer. I’ll send you a proof to check first, and your piece is printed and posted once you’ve approved it. You can follow each step on the Track my order page.

Damaged or missing parcels

Every print is packed carefully, but if yours arrives damaged, please email hello@littlerobinsworkshop.com within 14 days of delivery with your order number and a photo of the damage. I’ll send a replacement or give you a full refund.

If your parcel hasn’t arrived within 14 days of being posted, please let me know and I’ll look into it with the carrier.

Returning a print from the collection

If you change your mind about a print from the collection, you can cancel your order within 14 days of receiving it. Just email hello@littlerobinsworkshop.com with your order number to let me know, then send the print back within 14 days of telling me.

Please return it unused and in its original packaging. You’ll need to pay the return postage, and I’d recommend a tracked service, as the print is your responsibility until it reaches me.

Once it arrives, I’ll refund the price you paid, including the original delivery, within 14 days, to the card or account you paid with.

Personalised and made-for-you pieces

Because these are made specially to your details, they can’t be returned or refunded if you change your mind. This doesn’t affect your rights if something arrives faulty or damaged.

If you’d like to cancel a personalised order, email me as soon as possible. If I haven’t started drawing it yet, I’ll do my best to cancel it with a full refund.

Proofs and changes

For personalised and made-for-you pieces, I’ll email you a proof to check before anything is printed. Two rounds of changes are included, so you can ask me to adjust things twice before the final version.

Please check every name, date and spelling carefully before approving. Once you approve a proof, it goes to print exactly as shown, so I can’t be responsible for details that were in the proof you approved.

Faulty items and your rights

If anything you receive is faulty or not as described, please get in touch and I’ll put it right with a replacement or a refund. These promises are in addition to your legal rights as a consumer, which are never affected.

Back to the shop